ICD Policies
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ICD APPEALS POLICY
Introduction:
Reviews of Results and Appeals allow candidates the opportunity to ensure that the marking moderation processes carried out by ICD and our awarding bodies and for a particular assessment were followed correctly. Review of Results and Appeals allow candidates to ensure that the result issued to them is fully justified including any scaling and/or special consideration decisions, and/or Academic Misconduct penalties.
Scope and Ground for Appeals:
ICD’s Review of Results and Appeals Policy relates to marking and moderation procedures and their application only, and not matters of academic judgement . Appropriate grounds for appeal include the belief that documented processes have not been followed correctly, an error occurred during the calculation of marks, and/or that a special consideration or academic misconduct penalty has been incorrectly applied. Where a Review of Results or Appeal reveals that the original result awarded to a candidate is higher than justified by their work, the grade awarded may be lowered. Where a Review of Results or Appeal raises doubt over the marks awarded to any number of further candidates, this will be investigated fully in order to ensure that the marks issued to all candidates are correct.
Procedure:
1. If you disagree with the decision regarding your admission or any you must discuss the matter with the concerned faculty member and/or the Administrator as soon as possible to see if a mutually satisfactory solution can be reached.
2. If you are unable to resolve the matter informally, you may file an appeal with the Institute. You must file your appeal no later than 30 days after the final grade is posted for the course you reference in your appeal. In case of an appeal regarding the admission decision, the appeal should be filed no later than the first week after the commencement of the course you refer.
3. You must complete an Admission/Academic Appeal Request Form available at www.icd.org.pk and submit it to the Admin department. Under “Details of the Request for Admission/Academic Appeal” include the nature of your appeal, the reasons for your appeal, and any information which would help the committee when considering your appeal. You must obtain the signature of the Administrator on the Appeal form acknowledging that you have completed the informal process.
You must include the following with the completed form:
A receipt from the Cash Office/Registration indicating that you have paid the PKR 5,000 fee. This fee is a non-refundable administrative fee and covers all matters under appeal.
Your signature authorizing the use of the academic records and any relevant documentation, assignments, tests or examinations. These records and documents will be distributed to the Appeal Committee members.
Your appeal will be considered as soon as possible by an Appeal Committee made up of a Course Administrator, two academic staff/faculty and one member from the assessment department who were not involved in the original decision. You will be notified of the date, time, and place of the meeting and invited to confirm your participation at the meeting.
4. The Chair of the Appeal Committee will gather information from relevant parties such as the registration department, faculty, Test Centre staff, exam invigilators, etc.
5. Both you and the registration staff/faculty member involved in the ad mission/academic decision under appeal will be invited to address the appeal committee (both of you will be scheduled at different times so as not to be in the meeting at the same time). Each of you may elect to bring an observer to accompany you to the appeal meeting. The observer will not be permitted to speak.
6. The outcome of the appeal will be communicated to you in writing within two weeks of the appeal meeting.
Re-Appeal:
ProcedureYou may apply for a Re-Appeal Committee decision based on the following grounds:
Substantial procedural error has been committed by the Appeal Committee which has denied you a fair hearing.
New evidence is available that, through no fault of yours, was not available at the time the appeal was heard by the Appeal Committee.
The sanctions imposed by the Appeal Committee are patently unreasonable or substantially disproportionate to the circumstances or offence.
1. You must complete an Appeal Assessment Form available at www.icd.org.pk. You must submit your completed Appeal Assessment Form to the Office of the Project Director, Academic no later than two weeks (for Academic re-appeal) and one week (for admission re-appeal) from the date on the Appeal Committee’s written decision to you. You must include the following with the completed form:
A receipt from the Cash Office/Registration indicating that you have paid the PKR 5,000 fee. This fee is a non-refundable administrative fee and covers all matters under the re-appeal.
Your signature authorizing the use of the academic records and any relevant documentation, assignments, tests or examinations. These records and documents will be distributed to the Appeal Assessment Committee members
2. The Re-Appeal Committee will be made up of a standing committee of faculty, senior administrators and a student representative from ICD none of whom was involved in the original Appeal Committee. The committee will be chaired by the Project Director, Academics.
3. The Re-Appeal Committee will not re-hear the appeal but conduct a paper review to determine if there are grounds for a re-hearing. The decision of the Appeal Assessment Committee is final.
4. If the Re-Appeal Assessment Committee determines there are grounds for reconsideration it will convene a new Appeal Committee. Members of the new Appeal Committee will not be the same members who heard your first Appeal. Relevant information will be shared with the new Appeal Committee.
The decision of the second appeal committee will be final.
Further Information
For further information, please consult the Admin Office at ICD.
Reviews of Results and Appeals allow candidates the opportunity to ensure that the marking moderation processes carried out by ICD and our awarding bodies and for a particular assessment were followed correctly. Review of Results and Appeals allow candidates to ensure that the result issued to them is fully justified including any scaling and/or special consideration decisions, and/or Academic Misconduct penalties.
Scope and Ground for Appeals:
ICD’s Review of Results and Appeals Policy relates to marking and moderation procedures and their application only, and not matters of academic judgement . Appropriate grounds for appeal include the belief that documented processes have not been followed correctly, an error occurred during the calculation of marks, and/or that a special consideration or academic misconduct penalty has been incorrectly applied. Where a Review of Results or Appeal reveals that the original result awarded to a candidate is higher than justified by their work, the grade awarded may be lowered. Where a Review of Results or Appeal raises doubt over the marks awarded to any number of further candidates, this will be investigated fully in order to ensure that the marks issued to all candidates are correct.
Procedure:
1. If you disagree with the decision regarding your admission or any you must discuss the matter with the concerned faculty member and/or the Administrator as soon as possible to see if a mutually satisfactory solution can be reached.
2. If you are unable to resolve the matter informally, you may file an appeal with the Institute. You must file your appeal no later than 30 days after the final grade is posted for the course you reference in your appeal. In case of an appeal regarding the admission decision, the appeal should be filed no later than the first week after the commencement of the course you refer.
3. You must complete an Admission/Academic Appeal Request Form available at www.icd.org.pk and submit it to the Admin department. Under “Details of the Request for Admission/Academic Appeal” include the nature of your appeal, the reasons for your appeal, and any information which would help the committee when considering your appeal. You must obtain the signature of the Administrator on the Appeal form acknowledging that you have completed the informal process.
You must include the following with the completed form:
A receipt from the Cash Office/Registration indicating that you have paid the PKR 5,000 fee. This fee is a non-refundable administrative fee and covers all matters under appeal.
Your signature authorizing the use of the academic records and any relevant documentation, assignments, tests or examinations. These records and documents will be distributed to the Appeal Committee members.
Your appeal will be considered as soon as possible by an Appeal Committee made up of a Course Administrator, two academic staff/faculty and one member from the assessment department who were not involved in the original decision. You will be notified of the date, time, and place of the meeting and invited to confirm your participation at the meeting.
4. The Chair of the Appeal Committee will gather information from relevant parties such as the registration department, faculty, Test Centre staff, exam invigilators, etc.
5. Both you and the registration staff/faculty member involved in the ad mission/academic decision under appeal will be invited to address the appeal committee (both of you will be scheduled at different times so as not to be in the meeting at the same time). Each of you may elect to bring an observer to accompany you to the appeal meeting. The observer will not be permitted to speak.
6. The outcome of the appeal will be communicated to you in writing within two weeks of the appeal meeting.
Re-Appeal:
ProcedureYou may apply for a Re-Appeal Committee decision based on the following grounds:
Substantial procedural error has been committed by the Appeal Committee which has denied you a fair hearing.
New evidence is available that, through no fault of yours, was not available at the time the appeal was heard by the Appeal Committee.
The sanctions imposed by the Appeal Committee are patently unreasonable or substantially disproportionate to the circumstances or offence.
1. You must complete an Appeal Assessment Form available at www.icd.org.pk. You must submit your completed Appeal Assessment Form to the Office of the Project Director, Academic no later than two weeks (for Academic re-appeal) and one week (for admission re-appeal) from the date on the Appeal Committee’s written decision to you. You must include the following with the completed form:
A receipt from the Cash Office/Registration indicating that you have paid the PKR 5,000 fee. This fee is a non-refundable administrative fee and covers all matters under the re-appeal.
Your signature authorizing the use of the academic records and any relevant documentation, assignments, tests or examinations. These records and documents will be distributed to the Appeal Assessment Committee members
2. The Re-Appeal Committee will be made up of a standing committee of faculty, senior administrators and a student representative from ICD none of whom was involved in the original Appeal Committee. The committee will be chaired by the Project Director, Academics.
3. The Re-Appeal Committee will not re-hear the appeal but conduct a paper review to determine if there are grounds for a re-hearing. The decision of the Appeal Assessment Committee is final.
4. If the Re-Appeal Assessment Committee determines there are grounds for reconsideration it will convene a new Appeal Committee. Members of the new Appeal Committee will not be the same members who heard your first Appeal. Relevant information will be shared with the new Appeal Committee.
The decision of the second appeal committee will be final.
Further Information
For further information, please consult the Admin Office at ICD.
ICD COMPLAINTS POLICY
Complaint Policy
Institute of Career Development (ICD) intends that there be no cause to complain about the quality of our services.We will act fairly, courteously, legally and without bias or prejudice in all such matters and those who choose to submit a complaint will not be disadvantaged in any way by doing so.ICD will endeavour to resolve all problems quickly and efficiently, in a timely manner.We are committed to providing the best possible service and we welcome all forms of feedback.However all fees paid for the classes/courses is non-refundable and non-transferable.
Definitions
A complaint is an expression of dissatisfaction by any customer regarding the quality of service provided by ICD.
Complaints Procedure
We aim to solve the problem as quickly and efficiently as possible.
Complaints can be made by filling in the ‘feedback form’ available at our website (www.icd.org.pk) in the ‘Apply online’ section. Alternatively, complaints can be filed through email. All complaints made through email should be sent to info@icd.org.pk.
Complaints can also be made at our Helpline 03111 999 100 (Ext#5). Please note that calls at this number are recorded for quality assurance and follow up purposes. Once received, the complaint will be passed to the team that is best placed to investigate and resolve it. We aim to respond to all complaints within 3 working days of receipt.
Please note complaints sent through the post may take several days to reach us and may result in a longer response time.
If complaints are made verbally by telephone, a written account of the enquiry, filling in the online form, will also need to be submitted by the complainant before we will investigate it.Occasionally, depending on the nature of the complaint, we may need longer than 3 days to issue a full response. If this is the case, we will contact the complainant via email or post after 3 days to provide an update on our progress.All complaints, of any nature, will be investigated thoroughly and evidence gathered from relevant sources. The investigation will be coordinated by the appropriate investigating manager who will seek advice and input from other relevant colleagues, as necessary and appropriate.
Institute of Career Development (ICD) intends that there be no cause to complain about the quality of our services.We will act fairly, courteously, legally and without bias or prejudice in all such matters and those who choose to submit a complaint will not be disadvantaged in any way by doing so.ICD will endeavour to resolve all problems quickly and efficiently, in a timely manner.We are committed to providing the best possible service and we welcome all forms of feedback.However all fees paid for the classes/courses is non-refundable and non-transferable.
Definitions
A complaint is an expression of dissatisfaction by any customer regarding the quality of service provided by ICD.
Complaints Procedure
We aim to solve the problem as quickly and efficiently as possible.
Complaints can be made by filling in the ‘feedback form’ available at our website (www.icd.org.pk) in the ‘Apply online’ section. Alternatively, complaints can be filed through email. All complaints made through email should be sent to info@icd.org.pk.
Complaints can also be made at our Helpline 03111 999 100 (Ext#5). Please note that calls at this number are recorded for quality assurance and follow up purposes. Once received, the complaint will be passed to the team that is best placed to investigate and resolve it. We aim to respond to all complaints within 3 working days of receipt.
Please note complaints sent through the post may take several days to reach us and may result in a longer response time.
If complaints are made verbally by telephone, a written account of the enquiry, filling in the online form, will also need to be submitted by the complainant before we will investigate it.Occasionally, depending on the nature of the complaint, we may need longer than 3 days to issue a full response. If this is the case, we will contact the complainant via email or post after 3 days to provide an update on our progress.All complaints, of any nature, will be investigated thoroughly and evidence gathered from relevant sources. The investigation will be coordinated by the appropriate investigating manager who will seek advice and input from other relevant colleagues, as necessary and appropriate.
ICD EQUAL OPPORTUNITIES POLICY
Institute of Career Development (ICD) is committed to a policy of equality of opportunity in all aspects of its operations and practices. We are committed to ensuring everyone using our services is treated fairly, with respect and dignity and in accordance with current UK equality and diversity legislation.
All ICD staff are required to fully support this equality and diversity policy.
ICD is committed to the prevention of discrimination and actively promotes equality and diversity in access and entitlement to its qualifications and services regardless of gender, age, sexual orientation, gender reassignment, race, nationality, marital status, religion, belief or disability.
Discrimination in the context referred to in this policy may take many forms including but not limited to the following:
Offensive or hostile treatment of an individual on the grounds of any of the above grounds
Verbal or physical abuse on the grounds of any of the above grounds
Displaying overtly offensive material, either written or visual
Unacceptable behaviour which fails to take into account the needs or rights of others
Criticising and denigrating individual practicesIndirect discrimination; for example, holding examinations on a day on which candidates from a certain religion are unable to attend
All ICD staff are required to fully support this equality and diversity policy.
ICD is committed to the prevention of discrimination and actively promotes equality and diversity in access and entitlement to its qualifications and services regardless of gender, age, sexual orientation, gender reassignment, race, nationality, marital status, religion, belief or disability.
Discrimination in the context referred to in this policy may take many forms including but not limited to the following:
Offensive or hostile treatment of an individual on the grounds of any of the above grounds
Verbal or physical abuse on the grounds of any of the above grounds
Displaying overtly offensive material, either written or visual
Unacceptable behaviour which fails to take into account the needs or rights of others
Criticising and denigrating individual practicesIndirect discrimination; for example, holding examinations on a day on which candidates from a certain religion are unable to attend
ICD HEALTH AND SAFETY POLICY
HEALTH AND SAFETY
1.1 Institute of Career Development (ICD) is committed to ensuring the continuing health, safety and welfare of its employees and students. We also fully accept our responsibility for other persons who may be affected by the company’s activities. We will ensure, so far as is reasonably practicable, that statutory duties are met at all times.
1.2 ICD is committed to this documented Health & Safety Policy, designed to promote health, safety and welfare at work of all our employees/students by achieving the following:
Providing adequate information, instruction and training to employees to ensure their competence.
Undertaking suitable and sufficient Risk Assessments and Safe Working Procedures for all work activities to ensure a safe place of work.
Providing and maintaining safe equipment and work place.
Ensuring that adequate welfare facilities are provided, maintained, kept clean and serviceable.
Ensuring that, where applicable, Contractors are suitably vetted and monitored to ensure they are aware of any inherent dangers at their place of work and they do not adversely affect any employee/student.
1.3 The safety of the individual will be paramount and this Policy will clearly reflect this requirement. The company will not allow, condone or connive in any unsafe practices, nor should any employee/student intentionally commit or connive with others in any unsafe act.
1.4 The company will discuss and exchange ideas relating to Health & Safety at work with their employees/students. Adequate facilities and arrangements will be maintained to enable employees/students and their representatives to raise issues of Health & Safety with the company.
1.5 Every employee/student must co-operate to enable all statutory duties to be complied with. The successful implementation of this policy requires the whole-hearted support of all levels of management and employees/students and the acceptance by each individual of the responsibilities placed upon them.
1.6 The policy and all Health and Safety documents will be reviewed annually and if necessary revised to take into account any changes in the organisational structure or in the light of legislative changes. The overall and final responsibility for Health & Safety in the company is that of Dr Osamah Qureshi: the director of ICD.
1.1 Institute of Career Development (ICD) is committed to ensuring the continuing health, safety and welfare of its employees and students. We also fully accept our responsibility for other persons who may be affected by the company’s activities. We will ensure, so far as is reasonably practicable, that statutory duties are met at all times.
1.2 ICD is committed to this documented Health & Safety Policy, designed to promote health, safety and welfare at work of all our employees/students by achieving the following:
Providing adequate information, instruction and training to employees to ensure their competence.
Undertaking suitable and sufficient Risk Assessments and Safe Working Procedures for all work activities to ensure a safe place of work.
Providing and maintaining safe equipment and work place.
Ensuring that adequate welfare facilities are provided, maintained, kept clean and serviceable.
Ensuring that, where applicable, Contractors are suitably vetted and monitored to ensure they are aware of any inherent dangers at their place of work and they do not adversely affect any employee/student.
1.3 The safety of the individual will be paramount and this Policy will clearly reflect this requirement. The company will not allow, condone or connive in any unsafe practices, nor should any employee/student intentionally commit or connive with others in any unsafe act.
1.4 The company will discuss and exchange ideas relating to Health & Safety at work with their employees/students. Adequate facilities and arrangements will be maintained to enable employees/students and their representatives to raise issues of Health & Safety with the company.
1.5 Every employee/student must co-operate to enable all statutory duties to be complied with. The successful implementation of this policy requires the whole-hearted support of all levels of management and employees/students and the acceptance by each individual of the responsibilities placed upon them.
1.6 The policy and all Health and Safety documents will be reviewed annually and if necessary revised to take into account any changes in the organisational structure or in the light of legislative changes. The overall and final responsibility for Health & Safety in the company is that of Dr Osamah Qureshi: the director of ICD.
HEALTH AND SAFETY DUTIES
2. ICD’s Responsibilities
ICD will be responsible for:
2.1. Providing and maintaining safe and healthy working conditions within the framework of statutory regulations, set objectives for health and safety and encouraging joint consultation.
2.2. Ensuring so far as is reasonably practicable, the employees, students, contractors or members of the public are not exposed to any hazards that could adversely affect their health or safety.
2.3. Providing Health and Safety induction, safety training and education for all employees/students, as deemed necessary.
2.4. Providing safety devices and equipment and enforce their use as necessary.
2.5. Ensuring that no client, visitor or member of the public’s health and safety is affected by any of the company’s activities.
2.6. Ensuring that all work necessary to improve health and safety is carried out promptly.
2.7. Ensuring that any equipment which is unsafe, being repaired or cleaned is done according to the correct procedure.
2.8. Ensuring that risk assessments are conducted, effectively communicated to all employees and reviewed on a regular basis. Expert advice will be sought as and when required.
2.9. Ensuring that fire doors and escape routes are kept clear at all times and at least one fire evacuation exercise is carried out annually and that the fire alarms are tested weekly.
2.10. Providing adequate arrangements for employee/student’s welfare at work.
2.11. Ensuring that all accidents/dangerous occurrences are investigated and take such measures to prevent a recurrence.
2.12. Ensuring that all internal safety audits are undertaken at regular intervals.
2.13. Ensuring the competence and suitability of all contractors.
2. ICD’s Responsibilities
ICD will be responsible for:
2.1. Providing and maintaining safe and healthy working conditions within the framework of statutory regulations, set objectives for health and safety and encouraging joint consultation.
2.2. Ensuring so far as is reasonably practicable, the employees, students, contractors or members of the public are not exposed to any hazards that could adversely affect their health or safety.
2.3. Providing Health and Safety induction, safety training and education for all employees/students, as deemed necessary.
2.4. Providing safety devices and equipment and enforce their use as necessary.
2.5. Ensuring that no client, visitor or member of the public’s health and safety is affected by any of the company’s activities.
2.6. Ensuring that all work necessary to improve health and safety is carried out promptly.
2.7. Ensuring that any equipment which is unsafe, being repaired or cleaned is done according to the correct procedure.
2.8. Ensuring that risk assessments are conducted, effectively communicated to all employees and reviewed on a regular basis. Expert advice will be sought as and when required.
2.9. Ensuring that fire doors and escape routes are kept clear at all times and at least one fire evacuation exercise is carried out annually and that the fire alarms are tested weekly.
2.10. Providing adequate arrangements for employee/student’s welfare at work.
2.11. Ensuring that all accidents/dangerous occurrences are investigated and take such measures to prevent a recurrence.
2.12. Ensuring that all internal safety audits are undertaken at regular intervals.
2.13. Ensuring the competence and suitability of all contractors.
PRIVACY POLICY
PRIVACY POLICY
Who we are
ICD is committed to protecting the privacy of our students, staff, and visitors. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website, mobile applications, or other online services (collectively, the “Services”).
Information we collect
We collect information about you in a variety of ways, including:
Information you provide to us directly. This includes information you provide when you create an account, enroll in a course, or contact us for support. Examples of information we collect directly from you may include your name, email address, phone number, mailing address, and payment information.
Information we collect automatically. We use cookies and other tracking technologies to collect information about your use of the Services, such as your IP address, browser type, device type, and referring website. We may also collect information about your online activity, such as the pages you visit and the links you click.
Information we collect from third parties. We may collect information about you from third-party sources, such as social media platforms.
How we use information
We use your information to provide and improve the Services, to communicate with you, to personalize your experience, and to protect our rights and property.
Information Sharing and Disclosure
We may share your information with third-party service providers who help us operate the Services, such as payment processors, web hosting providers, and email service providers. We may also disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with the law, protect our rights or property, or protect the safety of others.
Data Security
We take steps to protect your information from unauthorized access, modification, or disclosure. These steps include using physical, technical, and administrative safeguards.
Data Retention
We retain your information for as long as necessary to provide the Services, to comply with our legal obligations, or to resolve disputes.
Your Choices
You have the following choices regarding your information:
Access your information. You can request to access your personal information by contacting us at info@icd.org.pk
Correction and deletion of your information. You can request to correct or delete your personal information by contacting us at info@icd.org.pk
Opting out of marketing communications. You can opt out of receiving marketing communications from us by clicking on the “unsubscribe” link in any marketing email you receive from us.
Changes to Privacy-Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website and by sending you an email.
Contact Us
If you have any questions about this Privacy Policy, please contact us at info@icd.org.pk
Who we are
ICD is committed to protecting the privacy of our students, staff, and visitors. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website, mobile applications, or other online services (collectively, the “Services”).
Information we collect
We collect information about you in a variety of ways, including:
Information you provide to us directly. This includes information you provide when you create an account, enroll in a course, or contact us for support. Examples of information we collect directly from you may include your name, email address, phone number, mailing address, and payment information.
Information we collect automatically. We use cookies and other tracking technologies to collect information about your use of the Services, such as your IP address, browser type, device type, and referring website. We may also collect information about your online activity, such as the pages you visit and the links you click.
Information we collect from third parties. We may collect information about you from third-party sources, such as social media platforms.
How we use information
We use your information to provide and improve the Services, to communicate with you, to personalize your experience, and to protect our rights and property.
Information Sharing and Disclosure
We may share your information with third-party service providers who help us operate the Services, such as payment processors, web hosting providers, and email service providers. We may also disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with the law, protect our rights or property, or protect the safety of others.
Data Security
We take steps to protect your information from unauthorized access, modification, or disclosure. These steps include using physical, technical, and administrative safeguards.
Data Retention
We retain your information for as long as necessary to provide the Services, to comply with our legal obligations, or to resolve disputes.
Your Choices
You have the following choices regarding your information:
Access your information. You can request to access your personal information by contacting us at info@icd.org.pk
Correction and deletion of your information. You can request to correct or delete your personal information by contacting us at info@icd.org.pk
Opting out of marketing communications. You can opt out of receiving marketing communications from us by clicking on the “unsubscribe” link in any marketing email you receive from us.
Changes to Privacy-Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website and by sending you an email.
Contact Us
If you have any questions about this Privacy Policy, please contact us at info@icd.org.pk
Our Commitment
The Institute of Career Development (ICD) is dedicated to empowering individuals through language education and professional qualifications. We are committed to fostering a safe, respectful, and professional environment where everyone can learn and thrive. This Code of Conduct outlines the standards of behaviour expected from all members of our community.
Scope
This Code applies to all students, staff (faculty and administrative), contractors, and visitors on ICD premises, during online sessions, and at any ICD-sponsored events.
Core Principles
All members of the ICD community are expected to uphold the following principles:
Respect: Treat everyone with dignity, courtesy, and fairness, regardless of their background, culture, role, or beliefs. We have a zero-tolerance policy for discrimination, harassment, and bullying.
Integrity: Act with honesty and transparency. Uphold the highest standards of academic integrity in all tests, assignments, and professional activities.
Professionalism: Maintain a professional demeanor in communication, appearance, and conduct. Punctuality, preparedness, and active participation are key to a successful learning environment.
Safety: Contribute to a safe and secure environment for all. Comply with all health and safety regulations and report any concerns immediately to staff.
Scope
This Code applies to all students, staff (faculty and administrative), contractors, and visitors on ICD premises, during online sessions, and at any ICD-sponsored events.
Core Principles
All members of the ICD community are expected to uphold the following principles:
Respect: Treat everyone with dignity, courtesy, and fairness, regardless of their background, culture, role, or beliefs. We have a zero-tolerance policy for discrimination, harassment, and bullying.
Integrity: Act with honesty and transparency. Uphold the highest standards of academic integrity in all tests, assignments, and professional activities.
Professionalism: Maintain a professional demeanor in communication, appearance, and conduct. Punctuality, preparedness, and active participation are key to a successful learning environment.
Safety: Contribute to a safe and secure environment for all. Comply with all health and safety regulations and report any concerns immediately to staff.
ICD STAFF DEVELOPMENT POLICY
Policy Statement
ICD recognizes the contribution of its staff to its success. We believe that a staff development approach will enable us to deliver our strategic objectives. This will enable us to attract and retain a capable staff, with appropriate skills and competencies, assuring quality in our services.
Staff development refers to all policies, practices, and procedures used to develop the knowledge, skills, and competencies of staff, at an individual, team and organisational level.
Our staff development opportunities aim to deliver an appropriate balance between the wants and needs of both the individuals and the organisation, in order to optimize the potential of the staff. It is believed that such investments bring business to the organization, thus giving a return on investment.
Some staff development activity, including that subject to internal regulations and policies, will be mandatory. However, ICD will provide multiple optional professional development opportunities as well.
The policy of equal opportunities will be followed for all staff development activities Where relevant, this will be reflected in the design, content and delivery of each activity.
ICD recognizes the contribution of its staff to its success. We believe that a staff development approach will enable us to deliver our strategic objectives. This will enable us to attract and retain a capable staff, with appropriate skills and competencies, assuring quality in our services.
Staff development refers to all policies, practices, and procedures used to develop the knowledge, skills, and competencies of staff, at an individual, team and organisational level.
Our staff development opportunities aim to deliver an appropriate balance between the wants and needs of both the individuals and the organisation, in order to optimize the potential of the staff. It is believed that such investments bring business to the organization, thus giving a return on investment.
Some staff development activity, including that subject to internal regulations and policies, will be mandatory. However, ICD will provide multiple optional professional development opportunities as well.
The policy of equal opportunities will be followed for all staff development activities Where relevant, this will be reflected in the design, content and delivery of each activity.
ICD Refund Policy
Refunds can be requested to us. All requests are reviewed within 24-48 hours on working days and can be processed within 1 week in case of approved. If not approved, ICD Accounts will get back to you.
Alternatively, Refund requests can be filed through email. All requests made through email should be sent to info@icd.org.pk
Preparation Classes/ Teaching Courses refunds are not allowed once class start and candidate has attended at least one class.
Exams Registration Fee refunds will be as per each exam policy.
Any Fee paid for teaching qualification are non-refundable and non-transferable.
All other refunds will be processed as per prevailing policy of course/ exam.
Refunds can only be paid to candidate / nominated Bank account by Bank transfer. ICD do not pay in cash. Refund will be paid in currency on which fee was paid but it will depend on Accounts office to pay in PKR.
Refund requests are entertained within 4 weeks of Admission / Course start date / exam registration. ICD may not process refund request which is submitted after 1 month of incident.
A non-refundable administrative fee can be deducted on intimation of Accounts Office in some cases.
Any kind of Refund Request is Valid Up to 3 Months only.
For any query regarding accounting matters contact:Accounts Office ICD at accounts@icd.org.pk or Call/WhatsApp us at +92 317 1170214
Alternatively, Refund requests can be filed through email. All requests made through email should be sent to info@icd.org.pk
Preparation Classes/ Teaching Courses refunds are not allowed once class start and candidate has attended at least one class.
Exams Registration Fee refunds will be as per each exam policy.
Any Fee paid for teaching qualification are non-refundable and non-transferable.
All other refunds will be processed as per prevailing policy of course/ exam.
Refunds can only be paid to candidate / nominated Bank account by Bank transfer. ICD do not pay in cash. Refund will be paid in currency on which fee was paid but it will depend on Accounts office to pay in PKR.
Refund requests are entertained within 4 weeks of Admission / Course start date / exam registration. ICD may not process refund request which is submitted after 1 month of incident.
A non-refundable administrative fee can be deducted on intimation of Accounts Office in some cases.
Any kind of Refund Request is Valid Up to 3 Months only.
For any query regarding accounting matters contact:Accounts Office ICD at accounts@icd.org.pk or Call/WhatsApp us at +92 317 1170214
Reporting and Consequences
Reporting a Violation:
If you witness or experience a violation of this Code, you are encouraged to report it to the Centre Manager or a designated instructor. All reports will be handled with discretion and investigated promptly and fairly.
Consequences of Violation:
Breaches of this Code of Conduct will be taken seriously. Disciplinary measures may range from a verbal or written warning to suspension, expulsion from a course, or termination of employment, depending on the severity of the offense.
If you witness or experience a violation of this Code, you are encouraged to report it to the Centre Manager or a designated instructor. All reports will be handled with discretion and investigated promptly and fairly.
Consequences of Violation:
Breaches of this Code of Conduct will be taken seriously. Disciplinary measures may range from a verbal or written warning to suspension, expulsion from a course, or termination of employment, depending on the severity of the offense.
Acknowledgment
By enrolling, working at, or visiting the Institute of Career Development, you agree to read, understand, and abide by this Code of Conduct. Together, we can ensure ICD remains a premier institution for personal and professional growth.
Connect with ICD
Whether you are looking to enroll in a course, register for an exam, or explore partnership opportunities, ICD is here to guide you.
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