ICD Policies

Introduction:
Reviews of Results and Appeals allow candidates the opportunity to ensure that the marking moderation processes carried out by ICD and our awarding bodies and for a particular assessment were followed correctly. Review of Results and Appeals allow candidates to ensure that the result issued to them is fully justified including any scaling and/or special consideration decisions, and/or Academic Misconduct penalties.

Scope and Ground for Appeals:
ICD’s  Review of Results and Appeals Policy relates to marking and moderation procedures and their application only, and not matters of academic judgement . Appropriate grounds for appeal include the belief that documented processes have not been followed correctly, an error occurred during the calculation of marks, and/or that a special consideration or academic misconduct penalty has been incorrectly applied. Where a Review of Results or Appeal reveals that the original result awarded to a candidate is higher than justified by their work, the grade awarded may be lowered. Where a Review of Results or Appeal raises doubt over the marks awarded to any number of further candidates, this will be investigated fully in order to ensure that the marks issued to all candidates are correct.

Procedure:
1. If you disagree with the decision regarding your admission or any you must discuss the matter with the concerned faculty member and/or the Administrator as soon as possible to see if a mutually satisfactory solution can be reached.
2. If you are unable to resolve the matter informally, you may file an appeal with the Institute. You must file your appeal no later than 30 days after the final grade is posted for the course you reference in your appeal. In case of an appeal regarding the admission decision, the appeal should be filed no later than the first week after the commencement of the course you refer.
3. You must complete an Admission/Academic Appeal Request Form available at www.icd.org.pk and submit it to the Admin department. Under “Details of the Request for Admission/Academic Appeal” include the nature of your appeal, the reasons for your appeal, and any information which would help the committee when considering your appeal. You must obtain the signature of the Administrator on the Appeal form acknowledging that you have completed the informal process.
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You must include the following with the completed form:

A receipt from the Cash Office/Registration indicating that you have paid the PKR 5,000 fee. This fee is a non-refundable administrative fee and covers all matters under appeal.

Your signature authorizing the use of the academic records and any relevant documentation, assignments, tests or examinations. These records and documents will be distributed to the Appeal Committee members.

Your appeal will be considered as soon as possible by an Appeal Committee made up of a Course Administrator, two academic staff/faculty and one member from the assessment department who were not involved in the original decision. You will be notified of the date, time, and place of the meeting and invited to confirm your participation at the meeting.

4. The Chair of the Appeal Committee will gather information from relevant parties such as the registration department, faculty, Test Centre staff, exam invigilators, etc.

5. Both you and the registration staff/faculty member involved in the ad mission/academic decision under appeal will be invited to address the appeal committee (both of you will be scheduled at different times so as not to be in the meeting at the same time). Each of you may elect to bring an observer to accompany you to the appeal meeting. The observer will not be permitted to speak.

6. The outcome of the appeal will be communicated to you in writing within two weeks of the appeal meeting.

Re-Appeal:
ProcedureYou may apply for a Re-Appeal Committee decision based on the following grounds:

Substantial procedural error has been committed by the Appeal Committee which has denied you a fair hearing.
New evidence is available that, through no fault of yours, was not available at the time the appeal was heard by the Appeal Committee.
The sanctions imposed by the Appeal Committee are patently unreasonable or substantially disproportionate to the circumstances or offence.

1. You must complete an Appeal Assessment Form available at www.icd.org.pk. You must submit your completed Appeal Assessment Form to the Office of the Project Director, Academic no later than two weeks (for Academic re-appeal) and one week (for admission re-appeal) from the date on the Appeal Committee’s written decision to you. You must include the following with the completed form:

A receipt from the Cash Office/Registration indicating that you have paid the PKR 5,000 fee. This fee is a non-refundable administrative fee and covers all matters under the re-appeal.

Your signature authorizing the use of the academic records and any relevant documentation, assignments, tests or examinations. These records and documents will be distributed to the Appeal Assessment Committee members

2. The Re-Appeal Committee will be made up of a standing committee of faculty, senior administrators and a student representative from ICD none of whom was involved in the original Appeal Committee. The committee will be chaired by the Project Director, Academics.

3. The Re-Appeal Committee will not re-hear the appeal but conduct a paper review to determine if there are grounds for a re-hearing. The decision of the Appeal Assessment Committee is final.

4. If the Re-Appeal Assessment Committee determines there are grounds for reconsideration it will convene a new Appeal Committee. Members of the new Appeal Committee will not be the same members who heard your first Appeal. Relevant information will be shared with the new Appeal Committee.

The decision of the second appeal committee will be final.

Further Information
For further information, please consult the Admin Office at ICD.

Complaint Policy

‍Institute of Career Development (ICD) intends that there be no cause to complain about the quality of our services.We will act fairly, courteously, legally and without bias or prejudice in all such matters and those who choose to submit a complaint will not be disadvantaged in any way by doing so.ICD will endeavour to resolve all problems quickly and efficiently, in a timely manner.We are committed to providing the best possible service and we welcome all forms of feedback.However all fees paid for the classes/courses is non-refundable and non-transferable.

Definitions
A complaint is an expression of dissatisfaction by any customer regarding the quality of service provided by ICD.

Complaints Procedure
We aim to solve the problem as quickly and efficiently as possible.

Complaints can be made by filling in the ‘feedback form’ available at our website (www.icd.org.pk) in the ‘Apply online’ section. Alternatively, complaints can be filed through email. All complaints made through email should be sent to info@icd.org.pk.

Complaints can also be made at our Helpline 03111 999 100 (Ext#5). Please note that calls at this number are recorded for quality assurance and follow up purposes. Once received, the complaint will be passed to the team that is best placed to investigate and resolve it. We aim to respond to all complaints within 3 working days of receipt.

Please note complaints sent through the post may take several days to reach us and may result in a longer response time.

If complaints are made verbally by telephone, a written account of the enquiry, filling in the online form, will also need to be submitted by the complainant before we will investigate it.Occasionally, depending on the nature of the complaint, we may need longer than 3 days to issue a full response. If this is the case, we will contact the complainant via email or post after 3 days to provide an update on our progress.All complaints, of any nature, will be investigated thoroughly and evidence gathered from relevant sources. The investigation will be coordinated by the appropriate investigating manager who will seek advice and input from other relevant colleagues, as necessary and appropriate.

Institute of Career Development (ICD) is committed to a policy of equality of opportunity in all aspects of its operations and practices. We are committed to ensuring everyone using our services is treated fairly, with respect and dignity and in accordance with current UK equality and diversity legislation.

All ICD staff are required to fully support this equality and diversity policy.

ICD is committed to the prevention of discrimination and actively promotes equality and diversity in access and entitlement to its qualifications and services regardless of gender, age, sexual orientation, gender reassignment, race, nationality, marital status, religion, belief or disability.

Discrimination in the context referred to in this policy may take many forms including but not limited to the following:
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Offensive or hostile treatment of an individual on the grounds of any of the above grounds
Verbal or physical abuse on the grounds of any of the above grounds
Displaying overtly offensive material, either written or visual
Unacceptable behaviour which fails to take into account the needs or rights of others
Criticising and denigrating individual practicesIndirect discrimination; for example, holding examinations on a day on which candidates from a certain religion are unable to attend