iH

Academic Management – Observation Feedback

The IH Observation and Giving Feedback Course will give you the skills and strategies you need to manage observation and feedback successfully in your school. In 6 weeks, this course will help academic managers and teacher trainers explore different observation types and the ways in which you can give feedback to your teachers.
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Quick Facts

Awarding Body
International House (IH) World Organisation
Local Partner
ICD — IH's official Pakistan affiliate (IH Lahore, IH Karachi, IH Islamabad), since November 2025
Study Mode
100% online, self-paced / asynchronous
Assessment
Varies by course 
Certification
IH certificate (Cambridge-endorsed for CAM and OCYLT specifically)
Duration
6 Weeks

Who is it for?

Buy Now
This course is for you if:
You are an Academic Manager or Teacher Trainer who wishes to develop and broaden your knowledge of observation and feedback and ensure the effectiveness of observation in your context;
You want a course that gives you a range of practical ideas as well as a theoretical grounding in the topic;
You want to discuss issues and solutions with other managers and with a course tutor, networking within a global community.
You are a Senior Teacher in any context and would like to support the management team with teacher observations and feedback.
The course requires a minimum English language level of C1. The course can be taken by managers working in a language school context in any department e.g. DOS, Teacher Trainers and Senior Teachers.

What is the content of the course?

This is a 6-module course, delivered asynchronously entirely online via our VLE (Virtual Learning Environment) site.

During the course you will:
The Role of Observation
Teachers’ and managers’ views on the observation process. The role of observation in your organisation.
Types of observation
Which ones are/aren’t used in your organisation. Reasons for teacher resistance to observation.In the first group task of the course, this module familiarises participants with key terminology surrounding asynchronous platforms. We look at techniques for monitoring our students in the online environment and how to ensure participants are involved. We’ll also look at how to craft messages and the reasons for sending them.

This module lasts seven days.
Effective Teaching
Evaluate what you think makes a ‘good’ teacher. What is effective teaching in your context and how to make criteria to measure effective teaching.Module three introduces synchronous online learning. It considers the equipment needed and what constitutes good teaching in this medium. As well as guided input, the participants will work together to explore a synchronous platform of choice. Having done so, the module continues by breaking down the various tools of online platforms and how we might use them effectively in online teaching. Finally the module considers different lesson shapes before asking participants to design and present a task to their peers.

This module lasts 14 days.
Stages of Observation
And what might affect these stages. Before, during, and after. What might happen at each stage.We bring down the curtain on the course by looking at one of the hardest asynchronous skills to learn – weaving. In addition, this module also implicitly addresses some of the potential ‘new norms’ of education such as balancing online and face-to-face classes and ends with a discussion on copyright online.

This module lasts seven days.
Oral Feedback
Different ways of dealing with difficult feedback. Create a resource bank of oral feedback phrases.And what might affect these stages. Before, during, and after. What might happen at each stage.We bring down the curtain on the course by looking at one of the hardest asynchronous skills to learn – weaving. In addition, this module also implicitly addresses some of the potential ‘new norms’ of education such as balancing online and face-to-face classes and ends with a discussion on copyright online.

This module lasts seven days.
Written Feedback
What should/shouldn’t be included? Assessing different types of formats for written feedback.

Academic Management Short Courses

Course
PD Cr.
Duration
Start
Standard IH Fee
Discounted
Fee
Academic Management — Observation & Feedback
30
6 weeks
Apr, Nov
£385
£365

Registration Process

Submit Application
Submit your application through ICD's online form. Shortlisted candidates receive an offer letter.
Payment & Enrolment
Pay the course fee and share the payment receipt to confirm enrolment.
Access Portal
Once enrolled, you'll receive your login details by email to begin coursework on ICD's portal.
Each of the four annual intakes (Jan, April, July, October) runs for 3 months.
Register here

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FAQs

How many hours of study is the course?
The courses are part time, so you should expect to spend 5-10 hours per week working on the course material. It is best if you log on to the course every day, to contribute to the forums and complete the tasks set by the tutors, but when you choose to do this is up to you. Each week there is a portfolio task that will often require research or classroom practice.
Why do some courses show no ICD discount?
The Self-Study bundle and the single-module "How to Teach IELTS" option are IH's standard fee only; the ICD discount applies to the other courses, including the 4-module IELTS bundle.

Enquire Now

Take the next step in your teaching journey by registering your interest with ICD. Submit your enquiry online to receive guidance on modules, preparation options, registration, and payment process.
Lahore

Teaching Qualifications & Courses

Karachi

Teaching Qualifications and Preparation Classes

Islamabad

Teaching Qualifications and Preparation Classes

Meet the Team

Our tutors bring a wide range of expertise across teaching qualifications, language training, corporate development, and academic instruction. Below is a selection of our current instructors.

Syeda Alishbah Zehra

Founder & CEO of IWZ International

Aminah Ali

English Language Educator & Teacher Trainer

Warjil Augustine

IELTS Trainer

Sadaf Iftikhar

Instructor

Syeda Alishbah Zehra

Founder & CEO of IWZ International

A CELTA Certified Trainer from the University of Cambridge, Syeda Alishbah Zehra serves as a Pre-CELTA Interview Examiner, Cambridge Speaking Examiner and Train-the-Trainer at the Institute of Career Development (ICD), Karachi. She previously dedicated five years to Beaconhouse Defence Campus as Cambridge O Level English Language and Global Perspectives Subject Specialist, contributing to academic development and student learning.

Today, as the Founder & CEO of IWZ International, Zehra has built an education enterprise dedicated to international English education and learning opportunities. She is a British Council Trained IELTS Trainer. Under her leadership, IWZ received two distinctions from the British Council: Best Emerging Partner – South Region (2024) and Highest Volume Contributor (2025–26). IWZ operates as an official British Council IELTS preparation and registration centre, reflecting her commitment to accessible, internationally recognised education.

Her professional association with the British Council continues through IWZ’s partnership, alongside her recently completed contractual tenure as a Professional Qualifications Examinations Officer for Sindh and Balochistan, where she supported the secure administration and quality assurance of international examinations.

A distinguished Gold Medallist of the Pakistan Institute of Tourism & Hotel Management (PITHM), Batch of 2017, Zehra earned the highest marks among all the students in her batch, receiving recognition from the Minister of Culture & Arts, Sindh. She began her professional journey in hospitality, gaining experience at Marriott International, Karachi, before establishing herself as an entrepreneur and education leader.

In 2024, Zehra represented Pakistan as an IMI delegate at the United Nations Headquarters in New York during an official month-long visit associated with the 68th Commission on the Status of Women. Her engagement reflects her commitment to women's representation and the advancement of equality and quality in education for all.

Guided by the principles of UN Sustainable Development Goals 4 and 10: Quality Education and Reduced Inequalities, Zehra is committed to advancing equitable access to quality education for all, regardless of social or economic background. Through her entrepreneurial leadership, educational initiatives and international engagement, she champions inclusive learning opportunities that empower individuals, bridge inequalities and make education a pathway to greater opportunity.

Aminah Ali

English Language Educator & Teacher Trainer

Aminah Ali is a Cambridge CELTA-certified English language educator and teacher trainer with over ten years of experience. She holds an MPhil in American Studies and an MSc in Applied Linguistics. She currently teaches at National Defence University and Bahria University, Islamabad, specialising in EFL, ESP, academic writing and business communication. At AlBasir, she designed and delivered workplace English programmes for software professionals. At the Institute of Career Development, she trains aspiring teachers on the Advanced TEFL programme. Her expertise includes curriculum design, language assessment and communicative language teaching across academic and professional contexts.

Warjil Augustine

IELTS Trainer

Warjil  is an educational leader, master trainer, and language assessment specialist based in Karachi, Pakistan. Serving as School Principal at Pak British Schooling System, he brings advanced qualifications in international pedagogy and curriculum design.

His expertise spans institutional governance, Student Learning Outcomes (SLOs), and faculty development workshops. Additionally, he specializes in high-stakes test preparation for IELTS, TOEFL iBT, PTE, and the Duolingo English Test, delivering strategic masterclasses and tailored instructional frameworks.

Sadaf Iftikhar

Instructor

About Sadaf

Sadaf Iftikhar CELTA certified TESOL Professional | Cambridge Certified Tutor | Teacher Trainer | English Lecturer | Tutor & Assessor. Extensive experience in teaching English to speakers of other languages (TESOL), including instruction and administration in ESL programs in primary, secondary, higher, adult, and continuing education environments. Active in TESOL professional organizations.

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Aya Badr

Instructor

About Aya

Aya Badr is a Cambridge CELTA Main Course Tutor, freelance Teacher Trainer with the British Council, and experienced IELTS Trainer. She is an edupreneur, educational consultant, and Academic Director at Teachers College, where she leads the development and delivery of professional teacher education programmes. Aya holds a Level 7 DipTESOL from Trinity College London, alongside Cambridge qualifications in Train the Trainer and Educational Leadership and Management. With extensive experience in teacher development, academic leadership, and language education, she is passionate about empowering educators and creating meaningful, high-quality learning experiences.

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Anna Hasper

Instructor

About Anna

Anna Hasper Teacher Development Specialist ▏CELTA/DELTA Trainer & Assessor⚡ Empowering ELT teachers to enable better learning ▏SEL, IELTS & YLs ▏Course & Materials designer ▏Educational consultant ▏ELT author▏

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Hina Tehman

Instructor

About Hina

Hina Tehman CELTA certified/Teachers Trainer/Academic Coordinator at LGS

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Peter Lucantoni

Instructor

About Peter

Peter Lucantoni is the author and co-author of a range of popular course books for students, including Cambridge IGCSE English as a Second Language and Introduction to English as a Second Language. He is also co-author with Matthew Ellman of From Teacher to Trainer, all published by Cambridge University Press. Peter regularly speaks at ELT conferences and trains teachers internationally in both the public and private sectors.

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Alexandar Makarios

CELTA Instructor

About Alexandar

Experienced teacher trainer and educator with expertise in Cambridge CELTA, DELTA, and Train-the-Trainer courses. Extensive background in designing and delivering EFL lessons across diverse contexts, managing teacher training programs, and collaborating with Cambridge for course standardization. Proficient in staff mentoring, test development, and client communication, with international teaching experience in Greece, South Africa, and China.

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Danilo Garrido

Instructor

About Danilo

Danilo Garrido is a doctoral candidate in Language Studies at PUC-Rio with extensive experience in English language teaching, both face-to-face and online. He is a CELTA tutor, ELT materials editor, Cambridge speaking examiner, and a professional translator between English and Brazilian Portuguese