iH
Managing Customer Service in Language Education
In the Managing Customer Service course you will gain practical ideas and theoretical grounding in customer service. This online course, will show you the different aspects of customer service, examine customer expectations, and explore how you can improve the customer journey in your organisation or department. This course is ideal if you are in a management position in a Language Teaching Organisation.
Quick Facts
Awarding Body
International House (IH) World Organisation
Local Partner
ICD — IH's official Pakistan affiliate (IH Lahore, IH Karachi, IH Islamabad), since November 2025
Study Mode
100% online, self-paced / asynchronous
Assessment
Varies by course
Certification
IH certificate (Cambridge-endorsed for CAM and OCYLT specifically)
Duration
6 weeks
Who is it for?
Buy Now
This course is for you if:
You are a new manager, or a manager with some experience, who wishes to understand and improve customer service in your organisation or department;
You want a course that gives you a range of practical ideas as well as a theoretical grounding in the topic;
You want to discuss issues and solutions with other managers and with a course tutor, networking within a global community.
You are currently in a customer service role and would like to improve your skills.
The course requires a minimum English language level of C1. The course can be taken by managers working in a language school context in any department e.g. DOS, Marketing Manager, Head of Reception or School Director.
2026 Course Dates
Course
PD Cr.
Duration
Start
Standard IH Fee
Discounted
Fee
Fee
Managing Customer Service in Language Education
30
6 weeks
June
£385
£365
Content
This is a 6-module course, delivered asynchronously entirely online via our VLE (Virtual Learning Environment) site.
During the course you will explore:
During the course you will explore:
Examine customer expectations, including ways you can discover and manage these.
Discover how customer insight tools can help you to gain the trust of potential customers.
Look at what can lead to failure in quality standards, - and how you can rectify this.
Explore all aspects of the customer journey and consider how this can be improved in your organisation.
Evaluate how you can incorporate quality standards in all aspects of your organisation, including for internal customers.
Learn practical empathetic approaches to interactions with difficult customers.
Registration Process
Submit Application
Submit your application through ICD's online form. Shortlisted candidates receive an offer letter.
Payment & Enrolment
Pay the course fee and share the payment receipt to confirm enrolment.
Access Portal
Once enrolled, you'll receive your login details by email to begin coursework on ICD's portal.
Each of the four annual intakes (Jan, April, July, October) runs for 3 months.
Fill up this form
Enquire Now
Take the next step in your teaching journey by registering your interest with ICD. Submit your enquiry online to receive guidance on modules, preparation options, registration, and payment process.
Lahore
Exam Prepration
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